Here are the basic steps:
- We will accept postage paid returns only after a return merchandise authorization has been obtained
Please Email us to obtain one.
- Pack the item securely in the original package.
- Enclose the original packing list with the item. If you cannot send your packing list, please include your order number, billing name, and address with the item and the resaon for the return.
-All products must be returned in the same condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to insure full credit. Please note: that a full credit is only the amount of the product/items. The shipping charges will not be refunded.
-All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
-For your protection, we recommend that you use Fed Ex or Insured Parcel Post for your return. Unless your packing slip directs you to ship an item to a different address (and if so, follow such directions), ship the return package to:

The Doll and Gift Gallery
P.O. Box 50
Westtown, NY 10998

- Keep the Return Tracking Number from the package you are returning to insure that the package is returned to the warehouse.
-You can expect a refund in the same form of payment originally used for purchase within 10 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.